Tracking Transformations in Academic and Research Library Services

Christy Zlatos, Kay Vyhnanek


As information and research materials move from printed to electronic venues, the provision of academic and research library services must change as well in order to meet the demands of changing user patterns. In order to study these trends in the U.S. and Canada’s largest academic and research libraries, the authors conducted a survey of the Association of Research Libraries’ (ARL) members during May and June, 2011 to investigate whether and how ARL members have reconfigured their staffed service delivery points and any branches that report to the main library. The survey enjoyed a 47% response rate (59 members) and became the basis for the publication, SPEC Kit 327: Reconfiguring Service Delivery (ARL, December 2011).Tracking Transformations in Academic and Research Library Services

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